Returns and Refunds

Katy’s Krystals and Magik Shoppe, LLC (“Katy’s Krystals“, “we“, “us“, “our“) accepts returns or exchanges of Katy’s Krystal products eligible to return within 30 calendar days of receipt of the Products.

The right of withdrawal does not apply to orders for personalized Products and for any other Product that you were informed at the time of submitting your order that it could not be returned (in accordance with applicable law) (“Non-returnable Products”).

We only allow exchanges on the same Product (same price) in a different size/color. If you would like to receive a different Product or the same Product in a different color instead, please return your product for a refund. Then place a new order online for the Product you would like.

Products shall be returned in their original condition, unaltered, unused and undamaged, in their original package, if any, and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, Product certificates), and protective covers included.

Returns or exchanges of incomplete, altered, worn, damaged, Products will not be accepted and will be returned to you.

To return a Product, you must inform us of your intention to return or exchange a Product. To this effect, you may connect to Katy’s Krystals, log in to your account, go to your Order History, and complete the online return form by selecting the Product(s) you would like to return and indicating the quantity and reason for return or contact our Client Service for assistance at 405-965-1647 or send an email to katy@katyskrystals.com.

To exchange a Product, you may contact our Client Service at 405-965-1647 or katy@katyskrystals.com.

You will receive an email confirming your return or exchange request. Please follow the instructions below to return the product(s) to our warehouse or to the nearest store:

  • Wrap the Products you wish to return or exchange safely to avoid damage; Place them in their original package, if any, and then inside the shipping box in which you received your order;
  • Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely; If you have lost the prepaid shipping label, please contact our Client Service.

Please note that returns or exchanges of Non-returnable Products will not be accepted. The above does not affect your legal rights in relation to Products that have manufacturing defects or are not as described.

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