How to shop
Do I need an account to place an order?
No, you do not need an account to place an order on our site. However, creating an account makes it easier for you to keep track of your orders and saves you time during the checkout process for future orders.
I have forgotten my password: what should I do?
If you have forgotten your password, click on the “Lost your password” link on the login page and follow the instructions. We will send you an email with instructions on how to reset your password.
How do I place an order on your site?
To place an order on our site, simply add the desired items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order. You will receive an order confirmation email once your order has been placed.
Can I place an order over the phone?
No, we do not currently offer phone orders. All orders must be placed online through our website.
Can I cancel my order or make changes to it?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may already be in transit or processing and may not be able to be canceled or changed.
Which currencies can I shop in?
We currently accept payments in multiple currencies, including USD, EUR, GBP, CAD, AUD, and many others. When you check out, you can choose your preferred currency from the drop-down menu.
When will my card be charged?
Your card will be charged as soon as your order has been processed and shipped. If your order contains pre-order items or back-ordered items, your card will be charged at the time of purchase.
What payment methods do you accept?
We accept multiple payment methods, including credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Will my personal details stay safe?
Yes, we take the security of your personal details very seriously. We use industry-standard encryption technologies to protect your data and ensure that your personal information is kept confidential. We do not share your information with third parties unless required by law. For more information on our privacy policy, please refer to our privacy policy page.